• Include any error messages in their entirety: BAD: Unable to do something error; GOOD: Unable to access c:\program files\application\app.exe. Please check if you have permission to access this file, or contact your Administrator.
  • Explain how to reproduce the problem: GOOD:I opened Thunderbird, and tried to organize my mail. When I tried delete a folder, it turned grey and wouldn't let me.

-- JamesPulver - 28 Sep 2006

This topic: Computing > WebHome > NewsLetter > NewsletterOctober2006 > ClearDescriptionOfTheProblem
Topic revision: 07 Feb 2011, dab66
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