IT Support for CLASSE

The CLASSE-IT group has developed an extensive IT infrastructure and a suite of IT services to support the diverse research and administration needs of the lab. An overview of CLASSE-IT offerings is available here. To ask for help from CLASSE-IT, please see ServiceRequestTips.

Because of limited resources, CLASSE-IT can provide full support only for CLASSE computers and services. By "CLASSE computers", we mean desktops, laptops, and servers that are managed and maintained by the CLASSE-IT group.

With personally-owned or external computer systems, CLASSE-IT offers limited-scope, informal assistance with the usage of CLASSE services (e.g. printing, data storage and backups), as well as with other research-related issues, to supplement the written documentation available on the CLASSE-IT website. The considerable difficulty of supporting external systems precludes full access to CLASSE-IT support services; any support for this external computer system

1. will be provided only on a "best effort" basis, which is understood to be approximately ten minutes per request
2. will be subject to the availability of support resources.

Please see the CLASSE-IT Policy on External Computer Systems for more details. A list of local computer support providers is available here.

Quick reference

	If you have a problem with...	... then please contact
		CLASSE-IT	IT@Cornell	Other
Username/password	CLASSE ID	X
	Cornell NetID, two-step login		X
	Cornell GuestID		X
	Two-step login (Duo)		X
Computers	CLASSE computer	X
	Personal computer, smartphone		X	X
Network	Wired CLASSE network connection	X
	Wireless (wi-fi): RedRover, Cornell-Visitor, eduroam		X
Email	Cornell Office365 (Outlook)		X
	Gmail			X
Printing	CLASSE printers	X
	Cornell NetPrint		X
File storage	CLASSE central storage	X
	Cornell Box		X
	Dropbox, Google Drive, etc.			X
Data analysis	CLASSE Compute Farm	X
	Amazon Web Services (AWS)			X
	Microsoft Azure			X
Web/collaboration	CLASSE wiki	X
	CLASSE websites	X
	Zoom		X
	Skype		X	X
HR tools	Replicon	X
	Workday		X
	Kronos		X
Virtual private network	CLASSE VPN	X
	Cornell VPN		X