15-Oct-2018

Urgency of Service Requests

When you submit a ServiceRequest via our web form, you have the opportunity to provide an urgency rating indicating a timescale for a response. In general, we respond to every ServiceRequest as quickly as possible, which is often more quickly than requested. Therefore, in fairness to the other tickets in our queue, we ask that you select urgency ratings appropriately. In particular, emergency tickets should be reserved for problems that have a major impact on lab operations. Thanks for your cooperation!

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General network and server maintenance will occur every Tuesday from 12:00 noon to 2:00 PM. The CLASSE-IT group will always announce any expected disruptions in our NewsLetter and via CLASSE-IT-NEWS-L, but with the size and complexity of our network there is always the potential for something to go wrong. We will do our best to contain all network maintenance and planned outages to Tuesdays from 12:00 noon to 2:00 PM.

Unless other arrangements have been made, CLASSE-managed Windows systems may be updated and rebooted on Tuesday morning at 2:00 AM, so please avoid critical or lengthy operations at that time. For more details, please see SystemExpectations.

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Questions or problems? Submit a service request.

Other resources:

• CLASSE IT Home Page
• Previous newsletters

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